Shipping & Returns

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EASY RETURNS
We hope you love what you ordered from viii.com and want you to be fully satisfied with every item you purchase. If you are not satisfied, you may return the item(s) for a refund of the purchase price subject to these guidelines.

Note that shipping charges are not refundable.

We will gladly accept returns of online purchases from viiibythepeople.com or you may return online purchases to our Viii return office.

With original receipt (your packing slip/invoice), we will honor a refund in the original form of payment within 60 days of purchase. If a Viii by the people gift card was used, a new gift card will be issued. Items must be unworn and have price tickets attached. Washed or worn merchandise cannot be returned or exchanged unless defective. If you do not have your original receipt, please contact Customer Service at customerservice@viiibythepeople.com

Merchandise purchased online using a PayPal account and returned to Viii by the people offices with an original receipt will be issued a Viii by the people gift card in the amount of the purchase price. 

Please review the following information regarding our return options:
RETURN OR EXCHANGE,

Viii by the people are not able to issue a refund to PayPal accounts used to make online purchases at viiibythepeople.com. PayPal purchased returned in stores will be refunded in the form of a Viiibythepeople gift card.

RETURN TO VIIIBYTHEPEOPLE.COM

If you would like to ship your item(s) purchased from viiibythepeople.com back to us, you may follow one of the following return options. To ensure proper refund processing, be sure to include your packing slip/invoice. Failure to include your packing slip/invoice may delay the processing of your refund.

Pre-Paid Return Shipping
For convenient return processing, use the pre-paid, pre-addressed label included in your order package (for addresses in the 48 continental United States only). Please note, we will deduct $6.95 from your refund for shipping.

• All products must be returned in unworn, unwashed condition with the price tickets attached.

• All merchandise must be returned in its original packing materials.

• Include order summary section of the enclosed shipping invoice and indicate the appropriate reason code next to the item ordered (please keep a copy for your records).

• Use the pre-paid return label (included in your order package) to send to our fulfillment center.

• No postage is required. The fixed shipping rate of $6.95 will be deducted from your refund. You will not be charged postage until the return is processed.

• Refunds in the same form of original payment will be issued within 30 days of receiving the returned order/item(s) at our fulfillment center. Please allow up to two billing cycles for a credit to appear on your credit card statement.

• Credit for gift returns will be issued to the original purchaser, minus the $6.95 pre-paid return fee.

• To ensure proper refund processing, do not reproduce the pre-paid label.

Standard Return Shipping
If you prefer, you may purchase postage at any post office or parcel shipping location you choose.

• If you do not wish to use the pre-paid return label, we recommend that all returns be sent with a traceable carrier such as USPS, UPS or FedEx. Keep the return tracking number from the package you are returning to ensure that the package is returned to our warehouse. Viii is not responsible for packages sent with a return label not provided by Viii.

• If you are not using our pre-paid label return option, all return shipping must be prepaid. We cannot accept C.O.D. on deliveries.

       Send your return to:
       VIII BY THE PEOPLE
       Attn: Ecommerce Returns Department
       405 fifth avenue south, suite 7,
       Naples, Fl ,34102

If you no longer have your packing slip/invoice or have any questions email orders@viiibythepeople.com and a customer service representative will be happy to assist you.